Terms and Conditions

1- Company information

GENEROUS.CO is a simplified joint stock company registered with the Paris Trade and Companies Register under number 945 352 755 whose registered office is located at 20 boulevard Montmartre, 75009 – Paris.

The Company can be contacted at: contact@generousco.com

2- Definitions

Account

means the personal and secure digital space automatically created in the Customer’s name upon registration on the Platform, which allows the Customer to access and use the Services via its login credentials.

Application

means the mobile application published by the Company under the name “Generous Co” through which the Services are made available.

Company

means GENEROUS.CO, as identified in section “Company information”.

Content

means any data, text, image, photo, video, comment, or other material that the Customer uploads, shares, or otherwise makes available on the Platform in connection with the Services.

Customer

means any individual purchasing or using the Services provided by the Company, whether on a paid or free basis.

Platform

means the digital environment operated by the Company available on the Application, through which the Services are made available.

Results

means any text, recommendations, insights, or other outputs generated by the artificial intelligence features of the Platform on the basis of the Customer’s inputs, interactions, and Content.

Services

means all services offered by the Company through the Platform, including, without limitation, the analysis of satisfaction across different areas of life and the provision of personalized programs, content, and exercises aimed at improving such satisfaction.

Subscription

means the contractual arrangement by which the Customer subscribes to the Services provided by the Company, for a fixed or indefinite period, in exchange for payment where applicable.

Terms and Conditions or Terms

means the present Terms and Conditions which govern the access to and use of the Services provided by the Company.

Website

means the internet site operated by the Company and accessible at https://generousco.ai/fr/.

3 - Company's Services

The Company offers its Customers Services consisting of the analysis of satisfaction across different areas of their personal and professional life, and the provision of customized programs and guidance to help improve such satisfaction.

These Services may include, among other things, personalized advice, exercises, digital content, and recommendations adapted to each Customer’s situation.

A general description of the Services is available on the Company’s Website accessible at https://generousco.ai/fr/. The Company reserves the right to update or modify the content of the Services at any time, in accordance with these Terms.

4 - Information regarding the Terms and Conditions

Function of the Terms and Conditions

The Terms and Conditions constitute the sole document governing the Company's contractual relationship with the Customer and define:

• the terms of use of the Services,
• the respective obligations of the parties.

Location of the Terms and Conditions

The Customer can find them via a direct link at the bottom of the Platform page.

‍Acceptance of the Terms and Conditions

The Customer accepts the Terms and Conditions by ticking a box when confirming the subscription. If the Customer does not accept all the Terms and Conditions, they cannot access the Services.

The Terms and Conditions may be supplemented by special conditions which, in the event of contradiction, shall prevail over the Terms and Conditions.

5 - Conditions of access to Services

1. The Customer is a natural person with full legal capacity.
2. The Customer is a consumer, understood as any natural person who acts for purposes that do not fall within the scope of their professional activity.

6 - Subscription and access to Services

To access the Services, the Customer must have suitable equipment, such as a smartphone, and a stable Internet connection. The minimum technical requirements, including the supported operating system versions, are detailed on the app stores and may be updated by the Company from time to time to ensure the security, compatibility, and proper functioning of the Services.

The Customer can access the Services directly through the Application. To use the Services, the Customer must either:

• complete the registration form available on the Platform, or
• be registered with one of the third-party websites listed on the Platform and log in using the authentication credentials of the selected third-party website.

By using such third-party authentication, the Customer expressly authorizes the Company to access the personal data required for authentication and Account creation, in accordance with the Company’s Privacy Policy.

The Customer must provide the Company with all information identified as mandatory. Failure to do so may prevent access to the Services.

Registration automatically creates an Account in the Customer’s name, allowing them to access and manage the Services using their login and password. The Customer is responsible for maintaining the confidentiality of their login credentials and for all activities carried out through their Account.

7 - Description of the Services

7.1 - Services

Before subscribing or registering, the Customer acknowledges that it may consult on the Platform a detailed description of the Services, including their features, purposes and main technical constraints.

The Services are designed to provide the Customer with an analysis of satisfaction across various areas of life, along with personalized programs, recommendations, and exercises aimed at improving such satisfaction.

The Customer acknowledges that access to and use of the Services require:

• a compatible device, such as a smartphone meeting the technical specifications set out on the Platform;
• the installation of the Application in its most recent version; and
• a reliable Internet connection, the availability and quality of which are outside the Company’s control.

The quality and continuity of the Services depend on these technical requirements. The Company shall not be held liable for any malfunction, unavailability, or degraded performance resulting from the Customer’s equipment, configuration, or Internet connection.

The Customer further acknowledges that the Services may evolve or be updated from time to time, which may result in changes to the technical requirements necessary for their operation.

7.2 - Maintenance, Hosting and Assistance

7.2.1 - Maintenance

For the duration of the Services, the Customer benefits from maintenance, in particular corrective and ongoing maintenance. In this context, access to the Platform may be limited or suspended.

The Company makes every effort to provide the Customer with corrective maintenance to correct any malfunction or bug found on the Platform.

The Customer also benefits from ongoing maintenance, which the Company may carry out automatically and without prior notice, and which includes improvements to the Platform's functionalities, the addition of new functionalities and/or technical installations used within the framework of the Platform (aiming to introduce minor or major extensions).

Access to the Platform may also be limited or suspended for planned maintenance purposes, which may include the corrective and ongoing maintenance operations referred to above.

7.2.2 - Hosting

The Platform is hosted by a professional hosting service provider chosen by the Company for its reliability and compliance with applicable legal and regulatory standards.

The hosting infrastructure is located within the territory of the European Union, ensuring that data storage and processing comply with European data protection regulations, including the General Data Protection Regulation (EU) 2016/679.

The Company may change its hosting provider at any time, provided that the new provider offers equivalent guarantees in terms of data protection and service continuity.

7.2.3 - Technical support

In the event of any difficulty encountered while using our Services, the Customer may contact the Company. All relevant information, including the communication channels, is made available directly on the Platform.

Depending on the need identified, the Company will estimate the response time and inform the Customer accordingly.

8 - Term

8.1 - Free Trial

The free trial allows the Customer to test the Services for a limited period, as specified on the Platform, without any payment obligation. At the end of the Free Trial, access to the Services will automatically be suspended unless the Customer upgrades to a paid Subscription plan.

The Customer may cancel the free trial at any time before its expiry. No fee or notice period applies to such cancellation.

8.2 - Subscription Plan

The Customer may subscribe to the Services under one of the following plans:

• a monthly Subscription, renewed automatically from month to month; or
• an annual Subscription, renewed automatically from year to year.

The features and scope of each Subscription plan are described on the Platform at the time of subscription.

The Customer may upgrade their Subscription plan at any time, subject to payment of any applicable additional fees. However, the Customer may not downgrade to a lower plan, until the end of the current Subscription period to which they are committed — whether monthly or annual, as applicable.

8.3 - End of Services

8.3.1 - Termination by the Customer

For both a monthly and an annual Subscription, the Customer may cancel the Subscription at any time, until the day before the renewal date, via the dedicated function in their Account. The cancellation will take effect at the end of the current billing period, and no further payment will be due thereafter.

According to article L.215-1 of the French Consumer Code:
« For services agreements concluded for a fixed term with a tacit renewal clause, the professional service provider informs the consumer in writing, by dedicated letter or e-mail, no earlier than three months and no later than one month before the end of the period authorizing the rejection of renewal, of the possibility of not renewing the agreement they have concluded with a tacit renewal clause. This information, delivered in clear, comprehensible terms, mentions the non-renewal deadline in a visible box.

Where this information has not been sent to the consumer in accordance with the provisions of the first paragraph, the consumer may terminate the agreement free of charge at any time after the renewal date.

Advances made after the last renewal date or, in the case of open-ended agreements, after the date of conversion of the initial agreement to a fixed-term agreement, are in this case reimbursed within thirty days of the termination date, after deduction of sums corresponding, up to that date, to the performance of the agreement. The provisions of this article apply without prejudice to those which by law subject certain agreements to special rules concerning consumer information. »

Any Subscription period started is due in its entirety.

The Customer no longer has access to their Account once the Services have ended.

8.3.2 - Termination by the Company

The Company may terminate the Subscription at the end of any Subscription period, under the same notice conditions as those applicable to the Customer.

Termination shall be notified to the Customer by email or any other written means allowing proof of receipt.

The Company may also terminate or suspend the Subscription at any time and without prior notice in the event of a material breach by the Customer of these Terms and Conditions, especially in case of non-compliance with the provisions of Article “Customer obligations and liability”.

The Company may delete any Account if it has remained inactive for a continuous period of more than 3 years.

9 - Financial terms

9.1 - Price of Services

The price of the Services subscribed by the Customer is indicated on the application stores (Apple App Store and Google Play Store), as well as, where applicable, on the Website.

Any Subscription period started is due in full.

The Company is free to offer promotional offers or price reductions.

9.2 - Price Revision

The applicable prices for the Services are those displayed on the applications stores at the time of subscription.

The Company reserves the right to revise their prices at any time.

However, any price change will take effect no earlier than the beginning of the next billing cycle, and the Customer will be informed of such change at least 30 calendar days in advance by any appropriate means.

The Customer who does not accept the new price may terminate their Subscription free of charge before the new price becomes effective, in accordance with the conditions set out in Article “End of Services”.

9.3 - Invoicing and payment terms

When the Customer subscribes through the Apple App Store or the Google Play Store, billing and invoicing are handled directly by the respective marketplace.

Payments are made online, through the Apple App Store or Google Play Store payment systems. The Customer acknowledges and agrees that their use of such payment systems is governed by the terms and conditions available within the App Store or Google Play environment.

The Customer represents and warrants that they have all necessary authorizations to use the chosen method of payment.

Subscription payments are made by credit card via the secure online payment service specified on the Platform.

In the event that the Company is required to pay the Customer a sum of money, the amount and due date of which are not disputed, this sum shall be offset automatically and without formality against the price of its Services, whether or not the conditions for legal offset have been met.

9.4 - Consequences of late or non-payment

In the event of default or delay in payment, the Company reserves the right, from the day after the due date shown on the invoice, to suspend the Services in progress until full payment of the amounts due.

10 - Right of withdrawal

• Free trial
  With respect to the free trial of the Services, the User may unsubscribe from the Application at any time. In particular, the User may discontinue use of the free Services within fourteen (14) calendar days following acceptance of the Terms and Conditions, without any charge or penalty.
• Paid Subscription
  Where the Subscription is purchased through an application platform (such as the Apple App Store or Google Play Store), the exercise of any right of withdrawal, as well as the refund of any amounts paid, are handled directly by the relevant application platform, in accordance with its own terms and conditions. Any refund will be made using the same means of payment as that used by the User, unless the User expressly agrees otherwise.

Where the User expressly requests access to the Premium Services before the expiry of the withdrawal period, the User acknowledges that the billing terms and, where applicable, the refund conditions are governed exclusively by the general terms and conditions of the application platform through which the Subscription was purchased.

11 - Legal warranty of conformity

The Services are covered by the legal warranty of conformity applicable to digital content and digital services, as set out in Articles L.224-25-1 to L.224-25-31 of the French Code de la consommation.

Under this warranty, the Company must ensure that the digital Service remains compliant throughout the duration of the contractual relationship. This includes the obligation to provide any updates or corrections necessary to maintain conformity.

If the Service is not compliant, the Customer is entitled to request that it be brought into conformity, free of charge and without undue delay.

If the Company fails to restore conformity within a reasonable time, the Customer may:

• obtain a proportionate price reduction, or
• terminate the contract and obtain a refund.

The Customer may also exercise these rights when the lack of conformity is serious enough to justify an immediate reduction or termination.

Periods during which the Service is unavailable while being restored to conformity suspend the running of the warranty until the Service becomes compliant again.

12 - Intellectual property rights

12.1 - Intellectual property rights on the Platform

The Platform is the Company’s property, as are Company’s software, infrastructures, databases and content of any kind (texts, images, visuals, music, logos, brands, etc.). They are protected by all intellectual property rights or database producers' rights in force. The license granted to the Customer does not entail any transfer of ownership.

The Customer is granted a non-exclusive, personal and non-transferable license to use the Platform in SaaS mode for the duration specified in the article Term.

12.2 - Intellectual property rights on Content

The Customer retains full ownership of all intellectual property rights in the Content they create and upload through the Platform.

However, by uploading or sharing Content, the Customer grants the Company a non-exclusive, worldwide, royalty-free, transferable license to use such Content for the purposes of operating, improving, and ensuring the security of the Services.

This license includes, without limitation, the rights to:

• host, store, reproduce and display the Content within the Platform.
• adapt or format the Content as necessary for technical or functional requirements (e.g., resizing, reformatting, compression, translation, or moderation).
• Generate the Results.

The Company undertakes not to exploit the Customer’s Content for any commercial purpose unrelated to the operation, provision, improvement, or promotion of the Services. The Company may share the Customer’s Content with third-party service providers strictly as necessary for the performance, security, or improvement of the Services, subject to appropriate contractual safeguards.

This license is granted for the entire duration of the contractual relationship between the Customer and the Company, and for a period of one year following the deletion of the Account, solely for technical, archival, or evidentiary purposes.

The Customer may delete their Content at any time through their Account settings, except where such deletion would prevent the Platform from operating lawfully (e.g., compliance with legal obligations or handling of reports).

The Customer represents and warrants that:

• they are the author and owner of the Content or hold all necessary rights and permissions to use and share it within the Platform.
• the Content does not infringe any third-party rights (including intellectual property, image, or privacy rights).
• and the Content complies with applicable laws and these Terms.

If the Company becomes aware of Content that may infringe third-party rights, it reserves the right to remove or restrict access to such Content without prior notice.

12.3 - Rights on the Results

The Customer owns the Results generated by the Services.

The Customer is informed, however, that the Results are generated automatically and may not be unique. Similar or identical Results may be generated for other users who submit similar inputs. As a consequence, the Customer cannot claim any exclusivity over the Results.

Nothing in these Terms grants the Customer any rights over the underlying models, data, algorithms, or systems used to generate the Results.

13 - Customer’s obligations and liability

13.1 - Concerning the provision of information

The Customer undertakes to provide the Company with all the information required to subscribe to and use the Services.

13.2 - Concerning the Customer’s Account

The Customer:

• guarantees that the information provided in the form is accurate and undertakes to keep it up to date,
• acknowledges that this information is proof of their identity and is binding as soon as it is validated,
• is responsible for maintaining the confidentiality and security of their login and password.

Any access to the Platform using their login and password is deemed to have been made by the Customer.

The Customer must immediately contact the Company using the contact details provided in article "Company information" if they find that their Account has been used without their knowledge. The Customer acknowledges that the Company shall have the right to take all appropriate measures in such a case.

13.3 - Concerning the use of the Services

The Customer is responsible for their use of the Services and any information they share in this context. The Customer undertakes to ensure that the Services are used exclusively by them.

The Customer undertakes not to use the Services for purposes other than those for which they were designed, and in particular to:

• engage in any illegal or fraudulent activity,
• undermine public order and morality,
• infringe the rights of third parties in any way whatsoever,
• violate any contractual, legislative or regulatory provision,
• engage in any activity likely to interfere with a third party's computer system, in particular for the purpose of violating its integrity or security,
• promote their services and/or websites or those of a third party,
• assist or incite a third party to commit one or more of the acts or activities listed above.

The Customer also refrains from:

• copying, modifying or misappropriating any element belonging to the Company or any concepts it exploits within the framework of the Services,
• engaging in any behavior likely to interfere with or hijack the Company’s computer systems or undermine its computer security measures,
• infringing the Company’s financial, commercial or moral rights and interests,
• marketing, transferring or otherwise giving access in any way whatsoever to the Services, to information hosted on the Platform or to any element belonging to the Company.

The Customer is responsible for Content of any kind that they publish as part of the Services.

The Customer agrees not to distribute any Content (this list is not exhaustive):

• infringing public order and morality (pornographic, obscene, indecent, shocking or unsuitable for a family audience, defamatory, abusive, violent, racist, xenophobic or revisionist),
• infringing the rights of third parties (counterfeit content, infringement of personality rights, etc.) and more generally violating a contractual, legislative or regulatory provision,
• prejudicial to third parties in any way whatsoever,
• misleading, deceptive or proposing or promoting illicit, fraudulent or deceptive activities,
• harmful to the computer systems of third parties.

13.4 - Concerning the use of the Artificial Intelligence

The Customer is informed that certain features of the Services rely on artificial intelligence systems designed to provide personalized recommendations, exercises, and content aimed at improving overall well-being and satisfaction.

The Customer must exercise personal judgment and discretion in interpreting and applying any information or suggestions generated by the AI features of the Platform.

The Company’s AI systems are not designed or authorized for any use that could be considered “high-risk” under the forthcoming EU Artificial Intelligence Act, including, without limitation:

• assessing, monitoring, or influencing an individual’s mental or physical health, emotional state, or psychological condition for diagnostic or therapeutic purposes.
• making or assisting in medical, psychological, or safety-related decisions affecting individuals.
• using the Services for profiling, behavioral monitoring, or predictive analysis beyond their intended well-being purpose.

The Company also expressly states that the Platform is not a medical application. The Customer must therefore not submit, store, or communicate any health data or information relating to their physical or mental health through the Platform.

The Customer is responsible for ensuring that their use of the Services complies with these Terms and with applicable law. In the event of a proven breach by the Customer that causes damage to the Company or to third parties, the Customer may be held liable only to the extent of the actual and direct loss suffered as a result of such breach.

The Company reserves the right to take any appropriate action, including restricting or suspending access to the Services, in the event of misuse or violation of these Terms.

14 - Company’s obligations and liability

The Company undertakes to provide the Services with diligence, it being specified that it is bound by a best-effort obligation.

The Company undertakes to comply with all applicable regulations.

14.1 - Concerning the security of the Services

The Company takes appropriate technical and organizational measures to ensure the security and integrity of the Platform and the Services. In particular, the Company implements automated monitoring and alert systems to detect potential incidents, vulnerabilities, or abnormal activity, as well as procedures for:

• incident identification and impact limitation.
• preservation of evidence for investigation purposes.
• eradication, remediation, and restoration of secure conditions.

In the event of a security incident likely to compromise personal data or the availability of the Services, the Company shall take all reasonable steps to limit the impact, inform the competent authorities, and notify the affected Customer, where required by applicable law.

14.2 - Concerning the quality of the Services

The Company uses its best effort to provide the Customer with quality Services.

To this end, the Company carries out regular checks to verify the operation and accessibility of its Services and may carry out maintenance under the conditions specified in article "Maintenance".

However, the Company shall not be held liable for temporary difficulties or impossibilities in accessing its Services resulting from:

• circumstances external to its network (including but not limited to partial or total failure of the Customer’s servers),
• failure of equipment, cabling, services or networks not included in its Services or not under its responsibility,
• interruption of Services by telecom operators or Internet service providers,
• intervention by the Customer, including but not limited to incorrect configuration of the Services,
• force majeure.

The Company is responsible for the operation of its servers, the outer limits of which are constituted by the connection points.

Furthermore, the Company does not guarantee that the Services:

• as they are subject to constant research to improve their performance and progress, will be totally free of errors, defects or faults,
• as they are standard and in no way tailored to the Customer’s personal requirements, will specifically meet the Customer’s needs and expectations.

The Customer shall indemnify the Company against any claim and/or action that may be brought against it because of the breach of any of the Customer’s obligations. The Customer shall indemnify the Company for any loss suffered and reimburse the Company for any sums it may have to bear as a result.

14.3 - Concerning the Platform service level guarantee

The Company makes every effort to maintain 24/7 access to the Platform, except in the event of scheduled maintenance under the conditions defined in article "Maintenance" or in the event of force majeure.

14.4 - Concerning the backup of data on the Platform

The Company shall use its best efforts to safeguard all data produced and/or entered by/on the Platform.

However, except in the case of proven negligence on the part of the Company, it is not liable for any loss of data during maintenance operations.

14.5 - Concerning data storage and security

The Company provides sufficient storage capacity for the operation of the Services.

The Company makes its best efforts to ensure data security by implementing measures to protect infrastructures and the Platform, to detect and prevent malicious acts and to recover data.

14.6 - Concerning the publication of Content

The Company acts as a hosting service provider for Content that the Customer publishes online.

Consequently, it is not responsible for such Content.

If the Company receives a notification concerning illicit Content, it will act promptly to remove it or render access to it impossible and may take the measures described in article "Sanctions in the event of breach".

14.7 - Concerning advertising on the Platform

The Company may publish and/or send to the Customer any advertising or promotional messages, in particular by referring the Customer to third-party platforms.

However, the Company is not responsible for:

• technical availability and content, products and/or services of these platforms,
• the Customer’s relationships with these platforms.

14.8 - Concerning subcontracting and assignments

The Company may use subcontractors to carry out the Services, and these subcontractors are subject to the same obligations as the Company. Nevertheless, the Company remains solely responsible to the Customer for the proper performance of the Services.

The Company may substitute any person who will be subrogated in all its rights and obligations under its contractual relationship with the Customer. In such a case, the Company will inform the Customer of this substitution by any written means.

14.9 - Concerning the use of Artificial Intelligence (AI)

Certain features of the Services rely on artificial intelligence systems designed to generate personalized content, exercises, and recommendations aimed at improving the Customers’ overall well-being and satisfaction.

The Company implements appropriate technical, organizational, and monitoring measures to ensure the accuracy, fairness, and security of these systems. Regular testing is carried out to detect potential biases, errors, or abnormal results, and corrective or mitigation measures are applied where necessary.

The Customer is expressly informed that the responses or suggestions generated by the Platform are produced automatically by an artificial intelligence system based on the information and data provided by the Customer. Such responses are intended solely to support personal reflection and well-being.

They may, however, occasionally contain inaccuracies, approximations, or biases due to the technical nature and limits of artificial intelligence.

The Company shall not be liable for any consequence arising from the inappropriate use, interpretation, or reliance on AI-generated content beyond its intended purpose. The Customer must exercise personal judgment and discretion when using or relying upon such information.

The Services are not intended for professional, medical, psychological, diagnostic, or therapeutic purposes, nor for any other use considered “high-risk” under the forthcoming EU Artificial Intelligence Act. The Customer shall not submit or communicate any health data or information relating to physical or mental health through the Platform.

The Company continuously strives to improve the reliability, transparency, and ethical performance of its AI systems in accordance with applicable regulations and industry best practices.

15 - Company’s liability

The Company shall be liable only for direct and proven damages resulting from a failure to perform its contractual obligations under these Terms.

16 - Admissible modes of proof

Proof may be established by any means.

The Customer is hereby informed that messages exchanged via the Platform as well as data collected on the Platform and the Company’s computer equipment constitute the main accepted mode of proof, in particular to demonstrate the reality of the Services performed and the calculation of their price.

17 - Personal data processing

The parties undertake, each insofar as it is concerned, to comply with all legal and regulatory obligations incumbent on them in terms of personal data protection, in particular Law 78-17 of January 6, 1978 in its latest amended version known as the Loi Informatique et Libertés and Regulation EU 2016/679 of the European Parliament and of the Council of April 27, 2016.

To find out more about the processing carried out by the Company, the Customer is invited to consult the Company's privacy policy, which is available on the Platform.

18 - Force majeure

The Company shall not be liable for any failure or delay in the performance of its contractual obligations due to force majeure occurring during the term of its relationship with the Customer as defined in article 1218 of the French Code civil.

If the Company is prevented from fulfilling its obligations due to force majeure, it must inform the Customer by email. Obligations will be suspended on receipt of the email and must be resumed within a reasonable time once the force majeure has ceased.

The Company nevertheless remains bound by the performance of obligations not affected by force majeure.

19 - Sanctions in the event of breach

The following are material obligations for the Customer (the "Material Obligations"):

• payment of the price,
• not to use the Services for a third party,
• not to misuse the artificial intelligence features of the Platform, including by:
  submitting unlawful, discriminatory, or inappropriate Content,
  or attempting to manipulate, reverse-engineer, or interfere with the operation of the AI system.
• not to engage in any illegal or fraudulent activities or activities that infringe on the rights or safety of third parties, undermine public order or violate applicable laws and regulations.

In the event of a breach of any of these Material Obligations, the Company may:

• suspend or terminate the Customer’s access to the Services,
• delete all Content related to the breach,
• publish on the Platform any information message the Company deems useful,
• notify any competent authority, cooperate with it and provide it with any information that may be useful in investigating and punishing illegal or illicit activities,
• take any legal action.

These sanctions are without prejudice to any damages that the Company may claim from the Customer.

In the event of a breach of any obligation other than a Material Obligation, the Company will request the Customer by any useful written means to remedy the breach within a maximum period of 15 calendar days. Services will be terminated at the end of this period if the breach is not remedied.

Termination of Services entails deletion of the Customer's Account.

20 - Modification of Terms and Conditions

The Company may modify its Terms and Conditions at any time and will inform the Customer by any written means (and in particular by email) at least 45 calendar days before they come into force.

Modified Terms and Conditions apply when the Customer's Subscription is renewed.

If the Customer does not accept these modifications, they must terminate their Subscription in accordance with article "End of Services".

If the Customer uses the Services after the entry into force of the modified Terms and Conditions, the Company considers that the Customer has accepted them.

21 - Mediation

In the event of a dispute between the Customer and the Company, the Customer may have recourse free of charge to the following consumer mediator for an amicable settlement:

Centre de médiation de la consommation de conciliateurs de justice (CM2C)
Postal address: 14 rue Saint Jean 75017 Paris
Phone : 06 09 20 48 86
https://www.cm2c.net

22 - Applicable law and jurisdiction

The Terms and Conditions are governed by French law.

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